Introduction
LiveWell Medical Clinics is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
Effective Date: January 1, 2024
Last Updated: August 1, 2025
HIPAA Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Our Legal Duty
We are required by applicable federal and state law to maintain the privacy of your health information. We are also required to give you this notice about our privacy practices, our legal duties, and your rights concerning your health information.
How We May Use and Disclose Health Information About You
For Treatment:
We may use your health information to provide you with medical treatment or services.
For Payment:
We may use and disclose your health information to obtain payment for services we provide to you.
For Health Care Operations:
We may use and disclose your health information for healthcare operations purposes.
Information We Collect
Personal Health Information (PHI)
- Medical history and current health conditions
- Treatment records and physician notes
- Laboratory results and diagnostic information
- Prescription and medication information
- Insurance and billing information
- Appointment scheduling information
Personal Information
- Name, address, phone number, and email address
- Date of birth and Social Security number
- Emergency contact information
- Employment and insurance information
Website Information
- IP address and browser information
- Website usage data and cookies
- Online appointment requests
- Communication preferences
How We Use Your Information
Healthcare Services
- • Providing medical care and treatment
- • Coordinating care with other providers
- • Managing appointments and scheduling
- • Prescription management
Billing & Insurance
- • Processing insurance claims
- • Billing for services rendered
- • Verifying insurance coverage
- • Payment processing
Communication
- • Appointment reminders
- • Test results notification
- • Health education materials
- • Practice updates and announcements
Quality Improvement
- • Quality assurance activities
- • Staff training and education
- • Healthcare operations improvement
- • Patient satisfaction surveys
When We May Share Your Information
With Your Authorization
We will obtain your written authorization before using or disclosing your health information for purposes other than treatment, payment, or healthcare operations.
Healthcare Partners
We may share your information with other healthcare providers involved in your care, laboratories, specialists, and hospitals.
Business Associates
We may disclose your information to business associates who perform services on our behalf, such as billing companies and IT service providers.
Legal Requirements
We may disclose your information when required by law, including public health reporting, legal proceedings, and law enforcement requests.
Your Privacy Rights
Right to Access
You have the right to inspect and copy your health information.
Right to Amend
You have the right to request amendments to your health information.
Right to Accounting
You have the right to receive an accounting of disclosures of your health information.
Right to Restrict
You have the right to request restrictions on the use and disclosure of your health information.
Right to Alternative Communication
You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.
Right to Paper Copy
You have the right to obtain a paper copy of this privacy notice from us upon request.
Security Measures
We implement appropriate physical, technical, and administrative safeguards to protect your health information:
Physical Safeguards
Secure facilities, locked files, controlled access to workstations and media.
Technical Safeguards
Encryption, access controls, audit logs, and secure data transmission.
Administrative Safeguards
Staff training, policies and procedures, and regular security assessments.
Website Privacy
Cookies and Tracking
Our website uses cookies to improve your browsing experience and analyze website traffic. You can disable cookies in your browser settings, though this may limit some website functionality.
Online Communications
While we use secure systems for online communications, please be aware that email and online forms may not be completely secure. Avoid sending sensitive health information through unsecured email.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
Patient Portal Privacy
Our patient portal provides secure access to your health information. To protect your privacy:
- Always log out completely when finished
- Do not share your login credentials
- Use strong passwords and change them regularly
- Access the portal only from secure, private devices
- Report any suspicious activity immediately
Important: Never access your patient portal from public computers or unsecured networks.
Minors and Privacy
For patients under 18 years of age, we comply with applicable state and federal laws regarding parental access to health information. In some cases, minors may have the right to consent to certain treatments and control access to their health information.
Parents or legal guardians generally have the right to access their minor child's health information, except in circumstances where the minor has the legal right to consent to care without parental involvement.
Changes to This Privacy Policy
We reserve the right to change this privacy policy at any time. We will post any privacy policy changes on our website and provide notice as required by law. Changes to this privacy policy will apply to all health information we maintain.
The effective date of this privacy policy is listed at the top of this document. We will not make any material changes to our privacy practices without providing appropriate notice and obtaining consent where required by law.
Questions and Complaints
Contact Our Privacy Officer
Privacy Officer
LiveWell Medical Clinics
3611 Carpenter Ave
Detroit, MI 48212
Filing a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of Health and Human Services. You will not be retaliated against for filing a complaint.
U.S. Department of Health and Human Services
Office for Civil Rights
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/
Phone: 1-800-368-1019
Emergency Situations
In emergency situations, we may use or disclose your health information without your authorization to provide treatment or ensure your safety. This includes:
- Medical emergencies requiring immediate care
- Situations involving imminent danger to health or safety
- Public health emergencies
- Disaster relief situations
For Medical Emergencies: Call 911 or go to your nearest emergency room.
Multilingual Support
LiveWell Medical Clinics serves diverse communities across Michigan. Our staff is fluent in multiple languages to ensure you understand your privacy rights:
English
Arabic
Bengali
Spanish
If you need this privacy policy in another language or format, please contact us at (313) 733-8286.
Acknowledgment
By receiving care at LiveWell Medical Clinics, you acknowledge that you have been provided with this Privacy Policy and understand your rights regarding your health information.
Thank you for trusting LiveWell Medical Clinics with your healthcare needs. Your privacy and confidentiality are our top priorities.